At Swarnalankara, we aim to deliver your jewellery safely, securely, and on time. Please review our shipping and delivery guidelines below.
1. Shipping Locations
- We currently ship across India.
- International shipping may be available on request. Please contact us before placing an order outside India.
2. Processing Time
- Orders are typically processed within 2–4 business days after payment confirmation.
- Custom or made-to-order items may take longer, and customers will be notified accordingly.
3. Delivery Timelines
- Standard delivery time within India is 5–10 business days after dispatch, depending on the destination.
- Delivery timelines may vary during festive seasons, sales, or unforeseen circumstances (such as courier delays, weather conditions, or natural events).
4. Shipping Charges
- We offer free shipping within India for orders above ₹[set your limit, e.g., 2000/-].
- For orders below the free shipping limit, a standard shipping fee of ₹[set amount] will apply.
- International shipping charges will be calculated at checkout or communicated separately.
5. Order Tracking
- Once your order has been dispatched, you will receive a tracking ID and courier details via email or SMS.
- You can use this ID to track your shipment until delivery.
6. Delivery Policy
- Deliveries will be made to the address provided at the time of order. Please ensure accurate and complete details.
- Risk of loss and damage passes to the customer once the product has been handed over to the courier.
- If a delivery attempt fails due to incorrect address, repeated missed attempts, or refusal to accept, the order may be returned to us, and re-shipping charges will apply.
7. Delays & Exceptions
- While we strive to meet delivery timelines, delays caused by courier partners, natural events, or unforeseen circumstances are beyond our control.
- In such cases, our customer support team will assist you with updates and possible resolutions.
8. Contact Us
For shipping and delivery-related queries, please contact our Customer Support:
📧 Email: support@swarnalankara.com